How TikTok Vietnam censors content: Hundreds of moderators work 24/7, automated technology, adding new features with underage accounts

Recently, TikTok Vietnam has officially responded to questions related to content safety on the platform, and announced improvements to the way content is censored on the platform.

According to the Community Standards enforcement report of Quarter 4, 2022 published by TikTok Vietnam on March 31, 2023, in Vietnam, more than 1.7 million videos have been deleted, of which the rate of active removal is active. accounted for 94.9%. TikTok’s censorship systems include:

– Automatic moderation technology : Videos posted on TikTok are reviewed by automatic moderation technology to identify content that violates Community Standards based on a variety of criteria including content, keywords, images, etc. image, title, description and sound.

– Content moderation team : For fair and consistent evaluation, the moderation team will coordinate with the automatic moderation system to support the limitations of technology when considering external factors. scenes and shades. TikTok Vietnam said that it has a Vietnamese censorship team up to several hundred people , working 24/7 to continuously censor content, and is committed to continuing to invest in developing the censorship team. This. TikTok is also adding training courses for moderators to increase effectiveness when enforcing new rules and standards.
in the near future.

– Review community reports : TikTok offers online and easy-to-use reporting tools within the app that help users flag content or accounts that are believed to violate Community Standards. However, TikTok says the majority of infringing content has been proactively identified by the platform before any views or reports from the community.

The platform also states that it does not allow users to share content that depicts, promotes, normalizes or glorifies dangerous practices that could lead to serious injury or death.

For accounts between the ages of 13 and 16, TikTok defaults to private mode for important features such as direct messages, deciding who can comment on your videos, deciding who to download. video, decide who can watch the video. In particular, the Duet and Stitch features are only available for content by users 16 years of age and older. In addition, the platform said that it has built a Family Pairing feature – Smart Family, allowing
Parents link their accounts and manage their children’s experience while operating on the platform.

TikTok Vietnam also said to make the latest updates to improve the accuracy and efficiency of content moderation, including:

– Prioritize the fastest removal of highly serious content such as child sex abuse (CSAM) content and violent extremism.
– Minimize total views of content that violates Community Standards.
– Ensure accuracy, consistency and fairness for content creators.

To this end, TikTok leverages the link between automated censorship technology and a team of censors with the expertise to draw accurate conclusions about nuanced content such as misinformation. , hateful and harassing content.

The short video platform admits that, in the past, TikTok has conducted extensive censorship to remove as much of the content as possible.
Content violations. While this method is effective in increasing the number of videos removed, it does not guarantee the measurement of safety prerequisites such as focusing on serious content, minimizing views, and ensuring safety. Consistency and accuracy in all decisions. Recently, TikTok has begun to improve its approach to prioritize accuracy, minimize views of infringing content, and quickly remove serious content from the platform.

Earlier, at the regular press conference of the Ministry of Information and Communications on the afternoon of April 6, Mr. Le Quang Tu Do, Director of the Department of Radio, Television and Electronic Information (Ministry of Information and Communications), said that the agency integrated management and pointed out 6 violations of TikTok social network in Vietnam. These violations include:

– There are no effective measures to control illegal content related to politics, anti-Party, State, fake news, bullshit, harmful content, even dangerous to children.

– This social network uses automatic content distribution algorithms to create trends to spread headlines and views, regardless of whether it is malicious, objectionable content that adversely affects the community and young people.

– There are no effective control measures to prevent business activities, trading, advertising fake goods, imitation goods, aphrodisiac drugs, functional foods of unknown origin.

– Allowing online challenge, Idol TikTok can be given gifts by viewers, the more shocking, open, and offensive the more gifts are given and the ability to convert to money. It is worth mentioning that TikTok will receive 70% of the proceeds.

– There is no effective control measure for pirated content.

– There is no management measure for users to arbitrarily use private and personal images of others to spread fake news, or to defame or offend others.