Here are 3 cases where VinFast car owners are supported with money when their car breaks down: The highest is 2 million, an additional 1 million / day if it takes a long time to repair
- Tram Ho
Some VinFast VF 8s in the past time have had problems with software, batteries, or recently, the air conditioner cannot cool… VinFast’s new support policy can partly help car owners feel comfortable. more comfortable during use if there are such errors. This policy applies to customers who buy and rent VinFast cars with problems arising from the manufacturer’s fault. The policy is applied from June 15, 2023 until VinFast has another notice.
VF 8 is a car that may cause software errors during use
There are 3 main cases where VinFast car owners can receive money support when the car has problems.
The first case includes errors that the car can still move but cause inconvenience to customers. If these errors are encountered, customers will be supported 1 million VND/car.
Case 2 is the failure of the vehicle to be moved and need to be rescued to the service workshop. In this case, in addition to paying the entire cost of rescue and repair, VinFast will support customers with 2 million VND/car.
The last case included repairs that lasted more than 3 days. From the 4th day onwards, customers will be supported 1 million VND/day, including Saturday and Sunday.
In case the car has the first two cases, VinFast will apply a level of support in both cases. If case 3 occurs, the customer will receive a corresponding level of support in addition to the support level applied to case 1 or 2.
VinFast car owners will receive cost support while waiting for car repair
The above error groups will be identified and notified to users by VinFast’s service workshop. The form of payment for customers will be through vouchers and money. Support levels do not include taxes and do not apply to vehicle upgrades.
The support policy will also not apply in case the fault does not appear at the service shop or the vehicle cannot be proven at fault. In addition, the number of days when the vehicle is stored at the workshop arising because the user does not come to receive the vehicle after being notified will not be entitled to the support level.
Source : Genk