ViVi: From a virtual assistant in a car to a virtual housekeeper for a smart home

VinBigdata (a member of Vingroup) develops a virtual assistant for Vinhomes on the ViVi platform – a virtual assistant product with outstanding advantages in language processing, with the ability to accurately recognize Vietnamese up to 98%. (common word group). Built on tens of thousands of hours of high-quality data, applying many new technologies such as Intent Classification, Opinion Recognition, User Recommendation…, the product can be applied flexibly in the system. ecological solutions on cars, smart speakers, smart homes…

Virtual housekeeper for smart home with “Hey Vinhomes!”

On the Vinhomes Resident application, the virtual assistant acts as a “virtual housekeeper”, assisting residents to quickly access information with 12 groups of features related to Utility Services, Set/Cancel history Use public utilities, Look up bills, Read news on the resident bulletin, Find out the weather in the area where you live… through the command “Hey Vinhomes!” with search information.

In addition, the virtual assistant also has the ability to self-study to understand the needs of the owner, thereby suggesting personalized recommendations and improving the speed and accuracy of responses. Currently, Vinhomes’ virtual assistant supports performing tasks through voice in Vietnamese. In the future, multilingual recognition will be developed to ensure all Vinhomes residents and customers can use the most convenient privileged facilities.

According to Dr. Nguyen Kim Anh – Director of VinBigdata Virtual Assistant Technology Center, with nearly 350,000 residents and 26 urban areas across the country, developing a virtual assistant for Vinhomes is both an opportunity and a challenge for our team. VinBigdata. However, thanks to its large database, modern technology and a team of leading experts, VinBigdata will help elevate the customer experience with a virtual assistant that has many outstanding advantages.

For customers who buy products on the Vinhomes Online e-commerce platform, the virtual assistant acts as a ” 24/7 consultant”, helping to look up real estate transaction information quickly and accurately. . “In the next updates, virtual assistants can help buyers view products directly, maximize the signing process and complete the purchase and sale process right at home, thereby saving time and costs. for mobility”, Dr. Nguyen Kim Anh said.

Bringing voice technology closer to Vietnamese life

Vinhomes virtual assistant is the next voice technology product launched by VinBigdata, after the VinFast virtual assistant on the VF e34 electric car line. According to many electric vehicle users, the VinFast virtual assistant has helped redefine the concept of the car, not only as a means of transport but also as an environment for rest, entertainment, knowledge gathering and solving. Work.

Both products are built on VinBigdata’s virtual assistant product ViVi, marking a new step in the journey of bringing Voice Technology closer to Vietnamese people’s lives.

Dr. Nguyen Kim Anh (Director of VinBigdata Virtual Assistant Technology Center) affirmed that creating a voice technology application product ecosystem exclusively for Vietnamese people is the task of product developers like VinBigdata.

With the advantage of big data up to thousands of Terabytes and a team of leading experts and advisors from prestigious organizations such as Yale University, Johns Hopkins, Stuttgart…, VinBigdata is ambitious to create an ecosystem of products. products – services based on Voice Technology, helping to improve the quality of life and optimize production and business activities. The ecosystem includes products such as Chatbot, Callbot (Virtual Switchboard), Smart Speaker… serving many different fields such as Banking – Insurance, Tourism – Hotel, Retail…

“Virtual Assistant products in particular and Voice Technology application products in general will gradually appear more in our daily lives. The task of product developers like VinBigdata is to understand the needs of customers. real needs of users, taking advantage of the power of technology and big data to create Vietnamese products for all Vietnamese”, said Dr. Nguyen Kim Anh.

Currently, on the Vinhomes Resident mobile application, the Virtual Assistant feature will be automatically updated for residents living in Vinhomes Ocean Park urban area, and then will expand to urban areas operated by Vinhomes. operating nationwide. In addition, customers can experience this feature right on the Vinhomes Online website at: https://online.vinhomes. vn /