Rare story: Just sold the first electric car model for 2 months, Toyota hastily suggested to buy back the customer’s car because the error did not know when to fix it.

Toyota has just sent out a letter to bZ4X owners, offering an option to assist customers as the company continues to grapple with keeping the wheels – literally – on the road. Notably, the vehicle’s electric powertrain is not affected by the recall, and the battery is also working fine.

Toyota announced the recall of the bZ4X at the end of June, citing the possibility that the vehicle could “fall off the wheel” during travel. This notice applies to all bZ4X vehicles because the problem occurred shortly after the vehicle’s launch, but the scope of the recall is relatively small – only 2,700 vehicles.

Owners are now receiving a letter from the company detailing the modes Toyota has available to owners to deal with the problems of this recall. It seems that the car recall is not going well.

The content of the letter is as follows:

We have recently notified you of a safety recall regarding your 2023 bZ4X and continue to ask you not to drive the vehicle on the road until corrective action is taken. We are working to find a remedy and will notify you in the future when a solution is available.

At Toyota, your safety is a top priority. If you have not yet proceeded to hand over your vehicle, please contact any authorized Toyota dealer and they will arrange to pick up and hold your vehicle free of charge until corrective action is taken. We will also provide you with a free car loan.

We always value the customer experience and understand the inconvenience caused by this situation. As a result, Toyota will provide affected vehicle owners with the following until remedial action is taken:

– Continue to provide car rental and keep your car for free

– Reimbursement of your fuel costs incurred while operating the loaner vehicle

– Gives you a $5,000 credit to pay off your loan/rent or sale price if the car is paid in full.

– Provide additional free charging time at all public charging stations owned and operated by Evgo nationwide until December 31, 2024.

– Your warranty is based on the period of time your car cannot be on the road (from the date of the recall notice June 23 until the solution is announced).

In addition, if you do not want to receive the above compensation, Toyota will offer to buy back your vehicle. Terms for redemption may vary, depending on your state and specific circumstances.

A bZ4X specialist will contact you in the coming days to discuss these options. If you would like to speak to someone right away, please contact us at….

We sincerely apologize for any inconvenience caused to you.

Toyota Motor Sales, USA

The highlight that can be seen in this notice of Toyota is that the company recommends that users should not drive these vehicles and should return them as soon as possible. Another point is that Toyota has not yet found a solution to the problem and has not yet had any deadline for users.

This recall also affects the Subaru Solterra model, which is considered a “brother” of the bZ4X because it uses the same platform. No Solterra has been sold in the US yet, though.

However, many believe that Toyota will soon find a solution to the problem thanks to its long production history with about 10 million vehicles sold each year.

There are also reports that some bZ4X owners are trying to negotiate with Toyota for further consideration, for example, about how much they have to pay the dealer when buying a car.

The offer to recall and buy back this vehicle comes in the context that new car owners do not have many alternatives. Demand for electric vehicles is high while supply is low, leading to users having difficulty in purchasing vehicles and, if available, often at higher prices than suggested.

For customers who have ordered a car, they are stuck on whether to cancel their order and try to find another car or wait for Toyota to fix the problem so that they don’t have to “line up” to buy the cars. other electricity, sometimes lasts a whole year.

Source: Electrek