Just on the internet ‘peeling off’ the Galaxy Z Flip cracked when the box was broken, users were exchanged a brand new Samsung phone the next day.

Along with the Galaxy S20 trio, Galaxy Z Flip quickly received the attention of technology followers around the world when it launched last week. With the clamshell folding method like the RAZR 2019, Galaxy Z Flip is highly appreciated by many experts for its durability, in part because Samsung has drawn a lot of experience from the Galaxy Fold.

However, just like the previous Galaxy Fold and Motorola RAZR, Samsung’s newly launched folding screen smartphone is also inevitable a few fuss related to the quality of the device.

Recently, a Twitter user named Amir said that the screen of his Galaxy Z Flip has been badly damaged despite being just ‘broken’. Specifically, after peeling off the outer screen and trying to open the Galaxy Z Flip, this user heard a loud crack. According to the pictures posted, Amir’s Galaxy Z Flip has cracked right in the hinge of the phone.

Although the reason is unknown, Amir speculated that the cold weather could be the reason why the Galaxy Z Flip cracked the screen. Specifically, the ultra-thin glass of the Galaxy Z Flip may have hardened as the ambient temperature dropped, making it more vulnerable to damage when folded. In addition, the fact that Amir opened the Galaxy Z Flip too strongly could also be the cause of this broken smartphone screen.

Notably, immediately after the incident, the user said that he had received a 100% new replacement Galaxy Z Flip from Samsung after only one day. According to the content posted on his personal Twitter, Amir said he has not had any problems with the newly renovated Galaxy Z Flip.

Samsung has not released a statement explaining why the Galaxy Z Flip’s screen is broken. However, Samsung’s quick support for users has also received many advantages, especially when the Galaxy Z Flip is not cheap.

In fact, the case of the screen of the Galaxy Z Flip is damaged right in the first fold of Amir is quite rare. Most Galaxy Z Flip users have not noted any serious incidents related to this smartphone. Therefore, it will be quite early to confirm that this is a common problem, and may affect many other Galaxy Z Flip devices.

Refer to PC Mag.