Building a chain of 5,700 stores across Vietnam, Mobile World how to prevent employees from being corrupt, causing property loss, or getting commissions when renting a store?

In 2019, in the program Light Up Fire, Love at The Adora Center, Mr. Nguyen Duc Tai – Chairman of the Board of Directors of Mobile World (TGDD) shared his experience in human resource management. According to Mr. Tai, only taking Nhan – Duc as the root can help build a team of solidarity, love and support for each other to do great things.

TGDD believes that employees, regardless of position, want to eat real, do real , and TGDD strives to create an environment where every employee can be real and eat real. In some cases where very few employees want to eat the truth or lie, the majority will exclude them.

Mr. Nguyen Duc Tai told the story of the time he worked as a hired worker before building TGDD as an example for this point. It was around the time that Mr. Tai worked for a company near Bien Hoa II Industrial Park. Once, he was tasked with buying belts to test the machine.

“I drove to Kim Bien area, bought a belt for more than 200,000 VND. The shop owner asked me how much I wanted to write on the invoice?”, Mr. Tai said.

The president of Mobile World joked that he wanted to put the price of 2 million dong on the bill. But then, seriously again he asked for the correct price. Through this story, Mr. Nguyen Duc Tai affirmed that companies can completely trust their employees if they have good remuneration policies.

According to Mr. Tai, if his story fell to another company, with another employee who only received a salary of about 3 – 4 million VND/month, things might be different.

“That person can completely declare the bill to increase to 300,000 – 400,000 VND because the difference is equal to 5-7% of their monthly salary ,” said the chairman of The Gioi Di Dong.

Mr. Tai said it was a challenge, and did not forget to share that Mobile World’s staff is always trusted and receives a commensurate remuneration.

In addition, he argues that a leader does not need to directly screen and eliminate those who go against their beliefs. Specifically, in about 1,000 people, there will be one person who denies the leader’s trust. At that time, the remaining 999 people will be directly responsible for screening and eliminating the remaining people.

But is trust and good treatment all that GDT is applying to control and limit the risks of corruption and loss when the scale of the GDT is getting bigger and bigger?

From 2197 stores in 2018, to the end of 2022, the number of points of sale of the entire TGDD system (including TGDD, Dien May Xanh, Topzone, Bach Hoa Xanh, An Khang) has increased by 2.6 times, to more than 5,700 point of sale, thus increasing the requirement for fraud management.

In fact, since 2019, human governance risks have been assessed in TGDD’s Annual Report. The company believes that the increasing number of employees leads to more difficult human management problems, typical examples are the loss of goods due to employee greed, fraud in the selection of customers. partner in providing products, benefiting from choosing a space leasing unit, brain drain.

At that time, TGDD said that it had been implementing a series of measures to make human management easier. For example, they build a culture of honesty for all employees, build an appropriate compensation mechanism, build an internal control team to support IT to periodically check, prevent irregularities and develop specific policies. possible with a third party such as a supplier of goods, a landlord, or a customer.

TGDD’s 2022 annual report assesses that site development is noted for its high proportion of operating costs. The Company reviews and assesses risks related to leasing activities by physical inspection (through market survey, direct contact with land owners) and abnormal assessment.

In 2022, the Company did not have any unusual cases in terms of space rental, rental costs and negative effects of the Company’s employees. The company has a full and strict process on the development of premises as well as controlling and preventing corruption in the rental process.

This is one of three contents that TGDD assesses the risks of corruption, loss and waste. In which, the first risk mentioned is the possibility of loss of goods with a retail business with a large inventory value like TGDD. The company said that the inventory work was carried out fully, in accordance with the process and regulations.

In 2022, there were no cases of material loss or loss of inventory. In addition, the Company also has an inventory management system and inventory tools to minimize risks related to loss and loss of goods.

Second, on the issue of corruption. The company always upholds and focuses on building a corporate culture with 6 core values, especially focusing on building a staff with high honesty in work. In addition, the Company has a Supplier evaluation process and a control system for risks related to corruption in the sale of goods.