Apple hit hard on Vietnam’s portable market, the store owner said it was only slightly affected

Apple warranty centers in Vietnam from July 31 reported that they only receive product warranty when they have genuine purchase invoices from Apple. Thus, those who buy portable (non-governmental) or buy old machines without proof of purchase from genuine Apple points of sale will not be warranted. Previously, in addition to the iPhone, other Apple devices received a global warranty and repair policy.

With the new policy, many people believe that Apple is targeting non-official stores that sell, second-hand shops selling unknown products.

Apple Macbook displayed in a phone supermarket – Photo: Hai Dang

Talking about this, Mr. Dao Nhat Huy, owner of a store specializing in selling used Apple products in Ho Chi Minh City, said it was only slightly affected by Apple’s new warranty policy.

Mr. Huy said most of the Apple products sold by the store are self-warranty, very few products need warranty at the company.

“For many years Apple shoppers have divided into 3 branches. People with money will buy genuine new products, many others choose to buy portable products to save a few million. Another group chose to buy second-hand goods, to reduce more than seven million dong. So far, “Huy said. The group of customers who choose to buy portable or second-hand goods mainly believe in the store, so there will be warranty and repair problems. Therefore Apple’s new policy does not affect too much to non-genuine stores.

Current sources of portable goods are imported from countries such as Hong Kong, Singapore, USA, … not through genuine. An industry knowledgeable person also said that these portable sources have a third party that stands out to receive the products, then send them back to the places bought for warranty.

For example, an iPhone may only be damaged by a charger, but according to Apple’s warranty policy, it can be changed to a new product. Taking advantage of this, some people will take components like the screen, the board of that machine, swap the same but broken components and send them to be exchanged for new ones. As such, these people have both renewed machines and “plots” of components from old machines for sale.

Despite this, Mr. Dat Nguyen, Vietnam Mobile chain manager, said Apple’s new warranty policy in Vietnam “goes against the trend”.

“Most users buy products very rarely keep invoices, when an incident requires support from Apple, but having problems requiring invoices is a huge inconvenience for users … So will photos In the interests of users is the main and affect global policy after Apple’s sales “, Mr. Dat answered ICTnews.

Previously, users only had to enter the serial number of the product for warranty, they would know the warranty period and enjoy its warranty. ICTnews has not contacted some official Apple warranty centers to understand the new policy, but answered on Facebook, Thakral One – one of the Apple service providers – gave If you buy from overseas, you must have an invoice from the Apple store in that country. When you lose, you can apply again; In addition, electronic invoices are also accepted.