Apple confirmed that the newly released 13-inch MacBook Pro 2019 has encountered a power failure

Tram Ho

After a series of reports of macOS users about their new MacBook Pro 2019 with continuous power failure, Apple has recently officially acknowledged this error and has taken a series of steps to support users to overcome. problem.

The above power-down issue is encountered on standard 13-inch MacBook Pro 2019 devices with 2 Thunderbolt 3 ports (which Apple launched last summer). In the documentation posted here, Apple has outlined several steps to guide users on how to fix a power failure.

Apple xác nhận MacBook Pro 13 inch 2019 vừa ra mắt gặp lỗi sập nguồn - Ảnh 1.

13-inch MacBook Pro 2019 standard version 2 ports Thunderbolt 3 encountered a random power collapse

Specifically, users of faulty MacBook devices need to make sure the battery life of the device is below 90%, then continue to follow these instructions:

– Connect a Mac to the charger
– Exit all open applications
– Fold the screen and put into Sleep mode
– Charge the device for at least 8 hours
– After 8 hours, update to the latest macOS version (currently the official 10.15.1 version)

At the moment, there is no response from users about how to handle Apple. However, Apple also recommends that if after performing the above steps, the device still suffers from a power failure, quickly contact Apple or an authorized service center for a support. the earliest way.

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Source : Trí Thức Trẻ