Vietnamese guests bitterly spent 4 million Macbook warranty service

The Apple tightening warranty regulations, only accept the “Apples” products with a new purchase invoice warranted in authorized centers in Vietnam have strongly hit the iPhone, iPad, Macbook product line, Apple Watch notebook is very popular in Vietnam.

With a sudden change in policy, many users of imported Apple products lost the bill quite anxiously looking for a third warranty center for their device.

“My US Macbook has a key error and hangs when I use it, but because I lost my purchase bill after the move, I have to pay 4 million VND for a household warranty service in a specialized notebook business. famous in HCMC.

In the meantime, buy a cheaper genuine laptop but make up for the same warranty. Even, bringing the device to foreign countries is more inconvenient to warranty than at Apple authorized stores in the country. There is no other way to accept it, “said Nguyen Anh Tu (residing in Cau Giay district, Hanoi).

According to advertisements of service providers of genuine American or Singapore warranty products, only devices with warranty, no break, crack or water will be subject to warranty service.

The price of warranty for Airpod is about VND 500,000, iPhone is VND 3 million, and Macbook alone is VND 3-4 million. Depending on each store and model, the cost for each product that needs error checking and repair varies from 300,000 VND to million VND.

Warranty price for portable iPhone ranges from 2.5 to 3.5 million VND. The warranty period can last from several weeks, depending on the machine condition and the ability to fix errors.

According to many small businesses, the launch of a household warranty service is to retain buyers during this time. Because the warranty period can be extended, or slower than expected or need to find replacement parts, some places also support customers to borrow computers for use while waiting to receive the equipment. suffered.

“Customers are afraid of hand-held goods because they are not entitled to after-sales or enjoy but it costs extra.

Some units specialized in providing this service is an opportunity, but for regular mobile phone stores, it is not too salty, because of the transportation and storage of valuable assets such as iPhone and Macbook. The iPad must be careful not to get lost, broken, the time is long.

Normally, my shop only accepts up to 10 products in each batch, “said Son (owner of a telephone and laptop shop on Bach Mai street, HN).

Supposedly a way to circumvent Apple’s rule in situations where customer support is needed, but the small businesses, the service is full of potential risks such as misleading or spoofing customer fraud.

“The signing of sending, hiring warranty services requires delivery papers, invoices, to ensure and pay attention to choosing reputable places to send machines,” Son advised.