Try to experience support services 24/7 when electronics fail in Vietnam: must install additional applications, works quite like Teamviewer

When encountering any problems with phones in particular and Samsung electronics in general, of course the first thing that users think about is to bring the device to the store bought or the warranty center, genuine repair. However, it is very inconvenient if you are far away or time does not allow you to get the device to the center.

Therefore, what to do now is call up Samsung 24/7 customer support via 1800-588-855 for support advice. It is known that this switchboard not only advises information but also has a new remote customer support service recently put into operation by Samsung.

This service allows technicians to remotely control your phone like Teamview on a computer. This form will fit the device is experiencing small errors, can still work and of course being connected to the internet.

Although the call request for assistance is 7:30 pm, the operator still works. Smart Tutor software will be reminded by the callers before installing.

When calling to the switchboard, the callers will ask you about the status of your device, and then ask you to install Smart Tutor software for Samsung that can be downloaded on CH Play. After installation, you can activate to use the software and get ready for support.

After installing, you can decide whether to allow access and perform some functions such as listening to the phone or not.

The operator will provide a number for you to enter into the software, from which technical staff can access your smartphone and troubleshoot the problem.

The serial number will be provided by the operator in each connection to ensure the security of your device.

A small note is that the connection can only be performed when you place it along the screen of the machine during the support process. After completing the support, the technician will ask you to check whether everything is okay or give advice if problems arise or cannot be handled remotely.

When the phone is connected successfully, there will be an icon in the left corner of the notification screen.

Not only can Samsung mobile devices be supported remotely, but home appliance users themselves will receive similar remote support. Only the switchboard number will be 1800-588-889. The staff here will also ask you to install a software that allows connecting and using the camera of the connected device to take pictures and diagnose the errors that the device is having, making it easy to support. convenient.

With other home appliances, users can still use software to send images to technicians, enhancing the performance of problem solving.

This is considered as an improvement step of Samsung in consulting and customer support, to provide a convenient and easy service experience especially in cases where it is difficult to reach small centers or issues. can be handled immediately.