Top most common UX mistakes that designers make

Ngoc Huynh

Common Mistake #1: Large, Fixed Headers

We’re seeing more and more of tall, sticky headers — branding blocks and menus that have a fixed position and take up a significant amount of the viewport. They stay glued to the top and often block the content underneath them. I’ve seen headers on high-production websites that are over 150 pixels in height, but is there real value behind them? I might be pushing it a little bit, but large, fixed headers remind me of the dreaded and now ancient HTML frames. Yikes! Fixed elements can have real benefits, but please be careful when dealing with them — there are a number of important things to take into account. When implementing sticky headers, bear in mind a couple of common mistakes you want to try to avoid:

Too Large for Comfort

If the decision to design a large, fixed header has already been made, do some testing to find out if large is too large. Make sure not to go overboard and stuff the header with too much content, which will result in a super tall element. With the fixed header in place, browsing should still be comfortable and fast for your users. If you are having doubts about the sheer size of the header, try making it smaller without sacrificing too much of the visual appeal and brand presence. Failing to find a good balance could result in a somewhat claustrophobic experience for your users and leaving a small amount of room for the main content.

Here is an example:

Its fixed header has a height of about 110px, and when you scroll down the page, a sub navigation appears, making the header 160px high. That is over 30% of the entire page height on my MacBook Pro with the dock open.

Not Fixing The Problem on Mobile

Granted, a lot of users will be using a huge screen, and sticky menus could be a plus on super big resolutions, but what about the smaller resolutions and the mobile world? Bear in mind that a significant portion of your users will be using a small resolution device, so for mobile, position: fixed is probably not the way to go. Thankfully, responsive techniques allows us to design a different solution and stick with the sticky for large resolutions only. The mobile-first approach will provide a lot of the answers — start with the mobile resolution, with only the essential content, and work your way up.

Coffee with a Cop also has a fixed header, but much smaller — less than 80 pixels.

This is arguably a good solution on large resolutions, as it enables quick and easy navigation. On small resolutions, the header is also fixed and takes up a considerable amount of the viewport. I would advise against a sticky header on mobile and suggest a sticky hamburger icon, which would open up a menu when tapped on. Although this pattern is not a universal problem solver, it does free up a significant amount of space. On smartphones and tablets, space can be precious.

Common Mistake #2: Thin Fonts

Thin fonts seem to be everywhere — numerous native mobile apps and modern websites. With screen technology advancing and rendering improving, a lot of designers are opting for thin (or light) fonts in their designs. They are elegant, fresh, and fashionable. However, thin type can cause usability problems. One of the main goals of any text is to be legible, and thin type can affect legibility in a major way. Keep in mind that not everyone will be using your website on a display that will render the thin type well. For instance, I have found thin type extremely difficult to read on my iPhone and iPad with Retina display. Before thinking about the look and feel of font, let’s step back for just a second.

Here are some of the common mistakes you might want to bear in mind before putting your type on a diet:

Using Thin for Thin’s Sake

As with any trend, it is dangerous to use it simply because others are using it. Fonts should not only look good. First and foremost, they should be legible and provide a stepping stone to good usability. The decision to use thin type simply because of the fact that it looks good is bound to backfire. In his excellent talk More Perfect Typography, Tim Brown talks about a sweet spot at which a typeface sings. This sweet spot would be a combination of size, weight and color where you set the foundation of your website.

To make sure you have found a good body font and hit that sweet spot, do some testing in various environments. Which leads us to the next mistake worth avoiding:

Not Testing the Legibility on All Major Devices

Thin type may look good on your display and you may not have a hard time reading it, but be aware of the fact that you are not your user. Invest in usability testing to find out if your real users are happy with the typography on all major devices: desktop computers, laptops, tablets and smartphones. While doing mobile testing, have your participants use your website on mobile devices in daylight — your real users will not always have perfect browsing conditions. If you had to read something on a mobile device on a sunny day, you probably know how difficult it can be. If you decide to use a thin font on your website, there’s a simple way to adapt to mobile users. I will show a solution on a website I saw recently:

Oak does a fine job of adapting to the needs of the users — on the desktop resolution, their H1 heading has a very thin font weight. Since the heading is large and had a good color contrast, I suspect legibility does not suffer. On mobile, where the size of the heading is significantly smaller, the weight is slightly thicker, which surely aids legibility.

Clearly, they have spotted legibility issues with thin fonts on small sizes and implemented a greater font weight through media queries. Their solution is simple, but very effective.

Common Mistake #3: Low Contrast

Low color contrast has become somewhat of a trend in user interface design in recent years. We have already covered thin fonts, which create a low type contrast, but there is much a bigger trap you can fall in — a combination of thin type with low color contrast will make yours truly really scratch his head and think have we lost our minds? Of course, not all low contrast is bad. It can even add to the visual appeal if designed with care. But as is the case with all UX mistakes, it is important not to go over the top and keep usability in mind.

A couple of major mistakes you might want to avoid while dealing with contrast are:

Low Color Contrast in Body Copy

While low color contrast is not exclusively bad, it can have quite a bad impact on the usability of your website and make text very hard to read for some of your users. If this article inspires you to increase color contrast on one thing only, make that your main body copy. It is most probably the least favorable area to experiment.

Cool Springs Financial uses a thin variant of Helvetica for body text. While it looks elegant and contributes to an aesthetically pleasing user interface, it is difficult to read on a number of platforms.

Not Testing the Contrast

Consider doing some user testing to avoid issues down the road. I already hear some of my clients and colleagues go “Bojan, user testing is time-consuming and expensive”. It can be, but it really does not take an awful lot to test the contrast on your website. Start with body copy and work your way up. There is a nifty tool called Colorable which will help you set a correct text contrast according to the WCAG accessibility guidelines. Once you know you are using correct text contrast, adjust other colors on your website and do quick user tests to make sure most of your users have a pain-free time. I doubt low contrast will cause a rebellion, but it could frustrate a lot of your users.

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