HORENSO- Fundamentals in organizational communication
One of the forms of communication in that job is “Report”, “Contact”, “Exchange”, and is often referred to briefly by the phrase “HORENSO”.
・ Report: It is the recipient’s request, the instruction that communicates the progress, the results of the directed work, the request to the person who gave the instruction, the request for the job.
・ Communication: This is the communication of useful information to other people.
・ Communication: A desire to receive advice and opinions from others about problems and difficulties that are encountered.
So more specifically, what is HORENSO?
Have you heard the phrase HORENSO? HORENSO is often thought to be very important. So why is it so important?
As mentioned above, HORENSO is the abbreviation for three words “Report” (HO-Houkoku), “Contact” (REN – Renraku) and “Exchange” (SO-Soudan).
Report is the request by the person who receives a request, an instruction to convey the status of the progress, results of the ordered work, to the person who gave the instruction or request for that job. Usually directives, requests will be given from our superiors.
Therefore, the report is made for people who have a higher position, such as from the lower level to the higher level, from the person in charge of reporting to customers. Without the report, the superiors will not be able to grasp the progress of the work, nor can it be difficult to make timely and reasonable judgments.
Communication is the transfer of information that is useful to other people involved.
There are many cases of communication, from 1 person to 1 person who receives information, but sometimes from 1 person to 1 person to receive information. Communication will arise between the department, related people such as subordinates with superiors, superiors with subordinates, colleagues together. Without contact, information would not be shared and could not work together.
Exchanging is the desire to receive advice and opinions from others about the problems and difficulties that are encountered.
Depending on the purpose, the content that the opponent will exchange will vary, such as communication with superiors, colleagues, colleagues. It can be about discussing the work in charge, exchanging ideas for the project … If there is no exchange, problems and abnormal points will not be solved in time, gradually the problem will be solved. become a big deal,
In short, the work often changes, we need to capture those changes to make timely and sound decisions and judgments. Without good HORENSO, the job will be difficult to progress smoothly and it will not bring good results.
How to make HORENSO true and effective?
Through the above presentation, maybe everyone also grasped the concept of HORENSO? So how to HORENSO true and effective? Let’s go one by one.
First of all, that’s the “trade” way.
Do not worry alone
When doing work, it will create difficult problems or content that I do not understand, some people will think that this is my job, so I think for myself and worry for myself. If so, while you are busy to worry about solving the problem, time goes by, not in time, even the problem becomes large beyond your own control.
Of course it’s important to think but instead of spending days and hours thinking alone, talk. Discussions are not intended to have answers but to resolve them together.
In short, what you need to remember is “Things that can’t be solved by yourself, talk, don’t worry by yourself.”
Need to know what you want to exchange
Even if you intend to communicate, if not summarizing the content, the listener will find it difficult to understand the problem that you are talking about, exchanging time-consuming exchanges that do not work.
So before exchanging, you need to summarize in advance such things as what is difficult, what is the problem, what is the reason … When exchanging, please bring documents or items that you can use speech to explain if it is difficult to convey if only say “vegetarian”.
Talk to the person who made the request and instructed the work for you
If discussing the job content, you should discuss it with the person who gave it to you. Because if you are not a colleague, you are in the front of the job, you will not know the content of the job, so you can not give the right advice, maybe even get lost.
The person who gives instructions to you is someone who knows the purpose of the job, the desired results, so they will give you the right advice.
Next is how to “Report”
Reports go from conclusions, results
The purpose of the report is for the person receiving the report to know the information, make decisions, and judge from that information. Therefore, to quickly understand the problem, first report the conclusions and results. The following will explain the cause and process. When written reports are similar. So neither the reporter nor the recipient will waste any time on redundant content.
The timing of the report is appropriate
When there is a problem, the person in charge is finally your boss. You need support, follow the work is also your superior. Therefore, it is necessary to report promptly and fully to the superiors to know the progress and work situation.
The time we need to report can be listed as:
・ After finishing the assigned job
・ In the process of doing work for a long time
・ When there is a need to change work practices
・ When new information is available
・ When having problems
At times, if your supervisor does not require you to report, please take the initiative. Particular attention should be paid to problems, do not hide mistakes, report them always and immediately when problems occur.
Separate the truth and your opinion
One of the things that makes it difficult for the person receiving the report to assess the situation is that there is no specific data at the time of receiving the report, and the content of the report is subjective to the reporter’s subjective opinion.
In the report, firstly present the facts, specific data. Then present your own ideas. In this way, the person receiving the report can assess and judge based on the truth.
The last is the contact way
Full contact information needed for those in need
For example, when you need to contact many people, A and B do the same department, so you think that it is only necessary to contact one person, and ignore B. And the result is a delayed job, only a few holes. people who don’t know the information, make them feel uncomfortable.
You should remember absolutely not arbitrarily judge and ignore contact. When communicating, it is necessary to convey to all those who are needed.
How to use the contact form
There are many different ways of contact and depending on the object, content, urgency, importance level, choose the appropriate contact form.
You can refer to the following table 
Confirm that important communication has been conveyed
Contact is not sent information. Communication to the other party is done. However, for important contacts, you need to confirm that the text, email … have been sent? Did the opponent see the content sent to you? By confirming this will definitely confirm contact with the opponent the content you want to convey.
The above is an introduction to how HORENSO works. Please do HORENSO thoroughly and create a habit for yourself.
Reference article: https://www.consultsourcing.jp/8642