Gartner ranks akaBot as a “rising” RPA automation platform globally

RPA platform “Make in Vietnam” featured in a prestigious report from Gartner 

Recently, Gartner, the world’s leading technology research and consulting company, published the 2022 Gartner Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation (RPA) report, which summarizes the evaluation of solutions. RPA method is based on the user’s experience after the actual implementation of this technology. Over the past 18 months (to October 31, 2022), Gartner Peer Insights has collected 1,807 reviews from global customers and ranked the top 21 RPA solution providers in the market.

As a reputable Vietnamese RPA product featured in this prestigious report, the akaBot platform is rated “Aspiring” – an emerging platform in the same group as RPA platforms from major technology companies such as Microsoft, SAP. .. Specifically, the solution is rated 4.5/5 stars based on 43 reviews by global customers from Asia, Europe, North America and the Middle East. According to a review on Gartner, 100% of customers who have used akaBot are willing to recommend and propose solutions to businesses with the same concern about automation and optimization.

The recently published Gartner report shows that akaBot has received many positive feedbacks from customers operating in diverse fields such as finance – banking, retail, manufacturing, utilities… Accordingly, the platform part of the FPT ecosystem is considered a “simple and easy to use” solution, “operates with absolute precision”, is “the right decision when choosing a platform”…

Towards a customer-centric mindset – Customer First

With continuous efforts to improve products, listen to customers’ opinions and customer-centric mindset, not only has received honors from prestigious global IT ranking platforms such as Gartner, G2, Software Review… akaBot has recorded an impressive 900% growth in customer base in 2022. akaBot’s staff in 8 countries and a global network of agents ensure that customers can quickly access access and get 24/7 support.

Sharing about the success of appearing in the Voice of the Customer – Gartner Peer Insights report (2022), Mr. Bui Dinh Giap, CEO of akaBot shared: “We are very honored to be ranked as one of the best by Gartner Peer Insights by Gartner Peer Insights. reliable RPA provider over the past year. This is the result of the constant efforts of the akaBot staff, embodying akaBot’s customer-centric philosophy and global position.”

Mr. Bui Dinh Giap – Founder, CEO akaBot

“The global RPA market is witnessing a wave of switching RPA (Migration RPA) platforms to Asian vendors, thereby taking advantage of the company’s great advantages of competitive costs and optimal resource efficiency. Positioned as a comprehensive automation solution for businesses , akaBot is and will continue to effectively support global customers in optimizing operations, saving time and costs. “ – Mr. Giap shared more.

Prior to this success, in October 2022, akaBot was also honored in the Gartner® Peer Insights™ “Customer First Program” program and a series of prestigious awards and reports over the past year such as: RPA Leader at Report G2 2022, Vietnam Talent Award 2022…

Learn more about the report: Gartner Peer Insights 2022 ‘Voice of the Customer’: Robotic Process Automation – akaBot