eKYC electronic identity from FPT.AI – The digital revolution of customer experience

Tram Ho

eKYC in Vietnam: Heaven, Earth, Human Peace

Although Covid-19 acts as a catalyst to promote technology adoption, new technology trends will continue to develop even after Covid-19 has passed, because customer behavior has changed. and is changing. Today’s young customers mostly require instant experiences, high convenience, and can easily use the service anytime, anywhere. For banks and financial companies, providing online account opening services on mobile devices is almost a mandatory trend to attract young customers who love technology. To do this, implementing eKYC – electronic identity is the first solution to think about before embarking on the process of digitizing customer experience.

In order to create favorable conditions for Vietnamese businesses to deploy e-KYC, in 2020, the State Bank of Vietnam issued Circular 16/2020/TT-NHNN on opening and using payment accounts at supply organizations. service. Only in 2021, most of the top banks in Vietnam have applied eKYC technology into practice, allowing customers to open online accounts in just a few minutes, simply, conveniently, reducing pressure on banks. tellers, limiting the need for customers to have direct contact at traditional transaction offices.

It also points to the fact that every financial business must become a “technology company” in order to stay afloat and stand up when the crisis hits. If they do not seize the opportunity and promptly “transform” according to the inevitable movement of technology, businesses will quickly lag behind and gradually lose market share to dynamic young businesses with many technology utilities. new.

Because of practical utilities, the wave of eKYC quickly spread to many other fields such as Securities, Insurance, Electronic Payment, Transportation… and was enthusiastically received by customers. With eKYC, businesses have an extra layer of defense, both against fraud and information forgery, and quickly digitize customer data, promoting comprehensive digital transformation of customer transaction activities.

FPT.AI eKYC – New generation electronic identification

As more and more customers carry out online activities available 24/7/365, the issue of security, fraud prevention, data governance… becomes a big challenge for businesses. To resonate and increase strength against competitors, choosing a partner to provide eKYC services is a dilemma. In the Vietnamese market, the leader in catching trends and implementing new technology solutions is FPT Smart Cloud, a subsidiary of FPT Corporation, with FPT electronic customer identification solution. AI eKYC. As a technology company with a reputable brand with a wealth of experience and breadth of scale, FPT Smart Cloud flexibly meets all customer requirements, easily integrates into existing systems and operates stably. determined.

Định danh điện tử eKYC từ FPT.AI - Cuộc cách mạng số hóa trải nghiệm khách hàng - Ảnh 1.

eKYC- The most advanced electronic identification solution from FPT.AI

FPT.AI eKYC with OWASP-standard security technology and anti-fake face with 2-level defense barrier, quickly identifies customers with high accuracy. On average, it only takes 2-3 minutes to complete an eKYC process, reducing customer identification time by 70%. In particular, Fraud Check technology helps verify the accuracy of information on identity documents, solve the problem of fake documents, edit, and cut information on documents.

In July 2020, when the state allowed 10 major banks to pilot eKYC, FPT.AI became a pioneer partner in providing solutions for a leading retail bank in Vietnam. After just over 2 months of launching the online identity solution, the bank has achieved many impressive numbers such as more than 15,000 newly registered accounts, accounting for 50% of the expected number of new opened accounts in 2020. This will continue to increase strongly in 2021. Up to now, FPT Smart Cloud has become a partner to provide eKYC solutions for a series of domestic and foreign enterprises, which are leading financial institutions, banks and securities companies in Vietnam. Vietnam, indirectly serving millions of end customers.

In the not too distant future, eKYC can handle more than 90% of manual customer identification workloads at banks and financial institutions. Customers can quickly open an account anywhere with just a mobile device connected to the internet, completely cutting down on the traditional document verification process, bringing positive customer experiences. At the same time, the workload of the tellers is reduced to help businesses optimize human resources, thereby saving operating costs and improving operational efficiency.

Providing new and positive technology experiences for customers is a difference and an advantage to help businesses attract customers in the digital age. Choosing FPT.AI eKYC solution, taking advantage of the power of technology is the first step to help businesses conquer customers and create breakthroughs in the future.

Experience now: https://fptsmartcloud.vn/gMPLf

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Source : Genk