CEO Loship: We don’t hire new people, but we definitely don’t fire people! All expenses are fees, only for employees is no charge!

It was thought that during the Covid-19 pandemic, technology transportation companies would be the biggest beneficiaries, only beneficial but not harmful. But through our understanding from the discussion with Loship CEO Nguyen Hoang Trung , the truth is not so.

Agree that their current business is okay, as most consumer demand is shifting from offline to online, but if you look at the bigger picture, Loship is only better than other SMEs in the other industry, but itself. they are still at risk of overlapping.

They have to spend a lot of money on protecting partner drivers – customers during the epidemic season, they have to carry out their duties to the country when they cannot raise prices despite the rising demand and their workers working in The environment is very risky. So, like other SMEs, to survive and survive the epidemic, they are also forced to cut many different costs, except for personnel costs, because ‘personnel costs are not fees’.

In the context of the complicated and ongoing Covid-19 epidemic, the demand for online shopping soared and the delivery service also benefited, so on the Loship side, the service recorded an increase. Chief growth in the past?

Mr. Nguyen Hoang Trung: We do not think there is anyone who can benefit from a common problem of the country, the Covid-19 pandemic. On the other hand, we consider it to be Loship’s responsibility to demonstrate our company’s commitment to society to make our customers’ lives more convenient in the current difficult times through total exemption. shipping, something no one does at this point. Moreover, we also increase shipping money for delivery partners to improve life as the demand for online ordering is increasing.

Stores may increase or decrease, but the number of meals per day will not change. The only thing that changed was that restaurant behavior was transformed into ordering behavior. Therefore, we see a decrease in the number of stores still operating on the Loship, but we see a lot of stores increasing the number of transactions per day. Every store that is well-prepared for online ordering and has a familiar customer base is still working well.

We see a sharp increase in food delivery, laundry, supermarkets and drug purchases. At the moment, it’s not appropriate to talk about revenue because we only focus on how to meet the large volume of online food orders at the most affordable price. It can be said that this is the first time I’m really busy and I feel so responsible.

In difficult times, some restaurant chains have stimulated demand by providing home delivery service (hotpot set, food delivery), so his side has connections with restaurant owners to cooperate with. they do not? If yes, which ones? Is the number of orders delivered a lot? How would you rate the feasibility of this option?

Mr. Nguyen Hoang Trung: We see more proactivity in connecting to the existing delivery system of Loship, such as MEATdeli, Golden Gate chain with Icook, or KFC, or Jollibee … With deep investment in the brand, the transition from traditional store to home delivery does not take too many obstacles.

The biggest difficulty lies in how to integrate the chain’s sales management machine with the modern delivery management system developed by Loship. And we are proud that more and more chains have been guided by us to familiarize ourselves with more advanced technology systems, to ensure the optimal ordering experience for our customers.

As Covid-19 translates into more complex developments, most businesses will have to restructure business operations and operating costs. What changes has the Loship adapted to the economic situation during the Covid-19 global pandemic? Which cost will be the first thing that Loship will cut?

Mr. Nguyen Hoang Trung: When the market is volatile, the first thing to assure us is: there is no change in the position. Loship does not continue to recruit new, but does not let anyone finish the job. We think that all expenses are fees, only for employees is no charge.

People are our company’s most valuable assets and we will not cut or fire people to respond to a pandemic. We and our partners have come together, overcoming many challenges and challenges during the previous startup period. And this Covid-19 pandemic is no exception: we will still go together.

Other expenses such as marketing, equipment or stationery will be somewhat reduced, but personnel costs will remain the same so that all employees feel safe and secure at work.

One of the most severely cut budgets is marketing, we shift 90% of online marketing to offline. What we have learned is that life will return to normal and what is important is that your brand will be prepared by now.

The ‘warriors’ of Loship still come out every day to serve customers despite the disease situation is escalating.

Previously, investors thought that it was natural for tech startups to compete for money, but now it is not. During the pandemic season, has Trung changed any business thinking or how to run businesses? Is Loship too worried for the next round of funding?

Mr. Nguyen Hoang Trung: Until now, Loship has always believed in using money smarter than blindly paying for luxury marketing activities. The time of this pandemic is the time for all business activities to be restructured and optimized. As in the email shared with the whole company, I always emphasize that this is a great time for Loship to fix and improve problems that have not done well.

Revise internal policies, revise applications, revise customer care policies, store partners or warriors without having to worry about competition with competitors.

In addition, at Loship, as mentioned above, the cost of investing in people is never a charge, the rest is all other activities. Therefore, we always try to devise the most effective strategies with the lowest budget and always measure every activity. Moreover, Loship is always in a state of continuous capital raising because it is the responsibility of the leader to ensure the maintenance of abundant financial flow for development plans and hedging.

During an epidemic like this, technology driving is one of the most risky jobs, as drivers have to deal with a lot of people in a day. So, what methods does Loship have to convince drivers to continue working as usual?

Mr. Nguyen Hoang Trung: In the face of the complicated disease situation with rapid spread on a large scale, the protection of driver partners and customers is always a top priority of Loship. This is when we show the most obvious concern for the driver – our “warriors.” At all costs, we will have to take care of and protect them as our family members.

Currently, Loship equips its drivers with all the knowledge and precautions to protect themselves and customers during the epidemic.

That is: always wear a mask, use disinfectant regularly and keep a safe distance when contacting customers / employees in the company. At the same time, at the office, we also provide a free mask, hand sanitizer and regularly check body temperature so that the drivers when going to the office to check in will feel more secure. All questions / problems of the drivers are arranged by our staff and handled as quickly as possible. There will not be any disruption this season.

Loship did not choose the solution of layoffs to endure the season (photo before 1/4).

Loship has temporarily suspended direct payment for drivers in cash at the office, all of them switched to online payment. The conversion of payment via card is appropriate in this situation, as well as the safest choice for the driver’s health.

Depending on the situation of the disease development, Loship will also introduce policies to ensure the maintenance of average monthly income for drivers with high performance; At the same time, there is a financial support in case the driver is positive for Covid-19 as certified by the health authorities.

Regardless of the precaution, there is a risk. So what policies does Loship have in case any of its employees are infected with Corona virus? If a Loship employee transmits a virus to a customer, what will Loship do?

Mr. Nguyen Hoang Trung: In any case, we always think that safety is the most important. All work is not meaningful, when the safety of employees is not guaranteed.

Currently, all office cleaning and disinfecting is always completed as planned, Loship employees are arranged to work at home or rotate to work daily to minimize the concentration at the office. However, when an employee becomes infected, the following actions should be taken immediately to ensure maximum employee safety.

First, Loship will conduct disinfection cleaning and temporarily close the entire office. Actively coordinate closely with authorities and follow the instructions to take all employees to undergo medical examination and isolation for 14 days. Support to provide and declare information for the zoning and isolation work of the State to be carried out quickly and effectively. Closely monitor the health status of employees

Above all, we uphold the spirit of transparency, responsibility in information provision and coordination with government agencies. For employees who are infected and in isolation at the hospital, we will have special support policies to ensure the income for employees not only during the epidemic season but also for the long term. And at Loship, no one will be left behind.

Loship drivers are committed to strictly following the recommendations of the authorities to ensure the health and safety of our customers. In the worst case when customers are infected, Loship is committed to seriously coordinating with the authorities and the Ministry of Health to develop coping scenarios and localize areas at risk of spreading. At the same time, we will also visit, regularly monitor the health status of customers and provide support when necessary.

As business operations are largely influenced and stagnated by Covid 19, is it possible for a startup in growth like Loship to achieve its goals in 2020?

Mr. Nguyen Hoang Trung: We only have one and only focus, that is customers. We do not see any priority over the peace of mind of our customers in sensitive times like these. For us, being served and seeing customer satisfaction is always the only destination we seek.

Because if we do that, then the growth targets will naturally be achieved. No marketing or sales program is more powerful than the recommendation of customers who have used Loship with their relatives and friends.

Lozi’s main challenge, we went through good times together and we must continue to go through bad times together. We cannot be good without adversity to overcome and difficulties to test our bravery. Good people are not what you do when things are good, good people are people who really react, when the crisis takes place and you strongly lead people through difficult times.

Thank you for the exchange!