- Tram Ho
With the witness of leaders of the Ministry of Information and Communications, Department of Telecommunications, on the afternoon of August 29, operators Viettel, VNPT, MobiFone, Vietnamobile, Local, Itel and Gmobile have just signed an agreement to commit to working together. implement a plan to prevent and handle spam calls and manage mobile subscriber information, prevent and handle SIM with signs of channel availability.
The Department of Telecommunications has set a goal after this tightening campaign, to thoroughly solve the problem of spam calls.
Speaking at the signing ceremony, Deputy Minister of Information and Communications Pham Duc Long highly appreciated the efforts of the Department of Telecommunications and network operators in a short time, who actively coordinated to produce a plan on preventing , handle spam calls and control available SIMs that show signs of channel availability.
State management agencies and network operators also call for the joint support of users to thoroughly handle the problem of spam calls and messages.
Mr. Nguyen Hong Thang – Director of the Department of Telecommunications – shared that in order to thoroughly prevent spam calls, technical solutions alone are not enough. Customer response rate is the basis for carriers to find and block spam calls.
However, according to information from carriers, currently the response rate of users when the carrier sends a message asking if the call they have just received is a spam call or not is very low. This has caused difficulties for carriers and regulators in the process of identifying the source of spam calls.
Deputy Minister Pham Duc Long emphasized the need for the whole society to join hands to thoroughly solve this problem: “After the suspicious subscriber ends the call, the operator will send a message so that the user can directly feedback. It is the user who will decide whether a subscriber is a subscriber making spam calls or not. Carriers will then process this subscriber based on existing regulations.”
“The Ministry of Information and Communications will resolutely inspect and publicly penalize carriers that do not seriously handle garbage SIMs, and must clean subscriber information to avoid causing consequences to society.” – Mr. Long confirm.
Source : Genk