Carriers sign a commitment to block spam calls and call for support from users
- Tram Ho
Seven network operators signed a commitment to handle spam calls and spam messages – Photo: TK
With the witness of leaders of the Ministry of Information and Communications, Department of Telecommunications, on the afternoon of August 29, operators Viettel, VNPT, MobiFone, Vietnamobile, Local, Itel and Gmobile have just signed an agreement to commit to working together. implement a plan to prevent and handle spam calls and manage mobile subscriber information, prevent and handle SIM with signs of channel availability.
The Department of Telecommunications has set a goal after this tightening campaign, to thoroughly solve the problem of spam calls.
Speaking at the signing ceremony, Deputy Minister of Information and Communications Pham Duc Long highly appreciated the efforts of the Department of Telecommunications and network operators in a short time, who actively coordinated to produce a plan on preventing , handle spam calls and control available SIMs that show signs of channel availability.
State management agencies and network operators also call for the joint support of users to thoroughly handle the problem of spam calls and messages.
Mr. Nguyen Hong Thang – Director of the Department of Telecommunications – shared that in order to thoroughly prevent spam calls, technical solutions alone are not enough. Customer response rate is the basis for carriers to find and block spam calls.
Deputy Minister Pham Duc Long affirmed that the Ministry of Information and Communications will resolutely inspect and handle, not letting people bear the burden of junk SIM – Photo: TK
However, according to information from carriers, currently the response rate of users when the carrier sends a message asking if the call they have just received is a spam call or not is very low. This has caused difficulties for carriers and regulators in the process of identifying the source of spam calls.
Deputy Minister Pham Duc Long emphasized the need for the whole society to join hands to thoroughly solve this problem: “After the suspicious subscriber ends the call, the operator will send a message so that the user can directly feedback. It is the user who will decide whether a subscriber is a subscriber making spam calls or not. Carriers will then process this subscriber based on existing regulations.”
“The Ministry of Information and Communications will resolutely inspect and publicly penalize carriers that do not seriously handle garbage SIMs, and must clean subscriber information to avoid causing consequences to society.” – Mr. Long confirm.
– When receiving a survey message from the carrier about spam calls (sent in the form of instant messages – Flash SMS immediately after calls with signs of spam calls), users can actively coordinate answer (choose the answer option “Yes” or “No”) to help network operators screen and accurately handle infringing calls as well as help the regulatory agency have information to issue administrative sanctions. suitable reason. Each citizen only needs to spend 3-5 seconds to submit a complaint when there is a spam call, then this problem will be thoroughly handled.
– When detecting spam calls, people can report through the receiving gate about spam messages through the message number 5656 and the portal https://thongbaorac.ais.gov.vn/ of the Department of Information Safety.
Source : Genk