Apple admits iPhone 12 has a ‘blue screen’ issue and is ‘under investigation’

Tram Ho

Recently, new iPhone 12 phone models are being exposed by many netizens with screen-related issues such as yellowing, unlocking, light leakage, screen flickering … even even greenish patches on the screen will appear on a black background.

And in an internal document recently obtained by MacRumors, Apple admitted that the problem occurred with some iPhone 12 screens. The listed signs include flicker, green or gray light, or Other undesirable light variations under certain conditions.

Apple thừa nhận iPhone 12 gặp sự cố màn hình xanh và đang tiến hành điều tra - Ảnh 1.

The screen of an iPhone 12 has a problem.

In the document, which was shared with Apple’s authorized service providers this week, Apple said it is aware of the customer reports related to the issue and is “under investigation”. Apple also recommends that technicians avoid servicing affected iPhones, at least for now. Instead, it is necessary to notify customers that they should update their iPhone to the latest iOS version. This guide shows that Apple seems confident that they can fix the problem in a software update.

In the past, the same green rendering issue also affected some iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max models, and Apple was able to fix this issue in the iOS 13.6.1 update. . However, this is the first time they’ve been reflected on the iPhone 12 models since their launch.

Based on user reports, the issue appears to be occurring when the screen brightness is set to about 90% or lower. Many users are having issues on iOS 14.1, iOS 14.2 and apparently even the first iOS 14.3 beta. Flicker or glow doesn’t always persist, they may disappear after a short while for some customers.

Refer to MacRumors

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Source : Genk