5 important technology trends in 2020 and the new decade

Tram Ho

2020 is the beginning of a new decade. What important changes will the technology industry see in the near future?

We have seen big changes in the last 10 years in terms of technology, the pace of innovation and online social interaction, largely driven by mobile technology. From the widespread use of smartphones to the booming of internet-enabled devices (IoT), the popularity of mobile applications, the rapid adoption of services based on cloud and mobile payment service, the pace of change has grown exponentially.

And all that change is only superficial when we consider the economies of developing countries have been enhanced by the introduction and use of mobile phones. Smart phones have completely changed the way we live, work and play.

Artwork: Internet

Here are predictions of important technology trends for 2020 and for the new decade:

Prediction 1: The pressure of money flows on 5G networks accelerates service innovation in new areas

As the 5G network enters a growth phase, global carriers will pursue customers who want to apply early. According to forecasts of the Global Association of Mobile Providers (GSMA), the total investment in the global network of 5G networks is expected to reach US $ 1 trillion, the pressure of profitability compared to the cost. Spending (ROI: Return On Investment) will motivate them to seize opportunities to create innovative services and new revenue streams.

We have seen this happen with many carriers, they are taking important steps, from engaging in content, media, business and online advertising to deploying advanced messaging services. on phones (RCS: Rich Communications Services) or provide IoT for businesses and other digital and cloud services. The pace of migration to other markets and sectors will continue to increase as carriers seek profits from 5G as we enter the first half of this decade.

Prediction 2: Cloud services will continue to grow

Today, the majority of users think that personal content stored on mobile devices is more valuable than the device itself. Therefore, paying a small monthly fee to know that your data is safe becomes standard practice. Apple and Google have taken advantage of this and both benefit from the fast expanding personal data storage with an increasing number of customers.

As we move into the 2020s and the number of consumer applications will increase, including those for music and mobile games, more and more carriers will realize the benefits. significant of providing their own private cloud service.

The ability to improve customer experience through content security and sharing through personal or family-oriented services in parallel with the ability to backup and restore functions via the cloud will help network operators increase revenue exponentially.

Prediction 3: As carriers, brands and other telecommunications, media and technology (TMT) organizations continue to embrace customer priorities for digital media, they will increase investment. and accelerate digital conversion projects designed to optimize customer journeys and experiences.

2020 will be an important year for TMT organizations as they seek to seamlessly and reasonably integrate emerging technologies such as messaging, chatbots, artificial intelligence (AI) and automate the process of entry. digital journey. They understand that customers today make decisions not only based on products and prices but also on their personal interactions with brands.

The drive to strengthen brand loyalty and retention through great customer experience will increasingly motivate companies to invest in building customer experience journeys. In today’s world, loyalty can last for a day and disappear the next day. Never before have consumers had so many choices about services, brands or products. For them, everything is replaceable in many respects.

Focusing on providing a great customer experience will allow customers to decide on which vendor they want to use the service instead of having that provider’s system make a decision. This will require businesses to work with partners with the right platform and ability, such as the ability to exploit AI, messaging … This is very important to retain customers, promote improvement. service and keep as much loyalty as possible.

Prediction 4: Operators will follow the lead of US and Japanese carriers, cooperating to compete in the next generation of messaging.

As we enter a new decade, advanced messaging will continue to grow as a complete e-commerce market. In 2019, Japanese carriers debuted an advanced mobile messaging service (RCS) called Message + for the first time. The four largest networks in the US plan to deploy a similar service by 2020.

For carriers, the ability to bring brands and businesses a new marketing channel to interact directly with customers will create cohesion with users and new revenue streams. Meanwhile, brands have access to a private channel, based on permission to connect with their customers. Consumers take advantage of the convenience of voice and video calls to communicate with friends and brands they love, all through one app.

Prediction 5: Business and industrial IoT services will be the mainstream

IoT services applied to businesses and industries will witness explosive growth in the next few years for a variety of reasons. First, the applications that organizations have adopted in the past decade have begun to become obsolete. Acceleration of 5G network deployment has provided the speed, capacity and reliable connections needed for truly effective IoT services.

Second, new regulations and proven benefits in terms of productivity and efficiency, along with significant cost savings from organizations that implement IoT services early on, will make IoT services increasingly interesting.

In the future, mobile technology will be at the center of everything, playing a key role as innovators seek to improve our daily lives and address global challenges.

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Source : Techtalk